Privacy Policy

Introduction

solidarbor-tech Ltd ("we", "our", "us") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or engage with our retirement planning services.

As a financial services firm authorised by the Financial Conduct Authority, we are subject to strict regulatory requirements regarding data handling and client confidentiality. This policy should be read alongside our regulatory obligations.

Information We Collect

We collect personal information in several ways, depending on how you interact with us:

Information you provide directly

When you enquire about our services or become a client, you may provide:

Name, address, and contact details
Date of birth and National Insurance number
Employment and income information
Pension and investment details
Bank account information for fee payments
Information about your financial goals and circumstances

Information collected automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages viewed and time spent on site
Referring website information
Device information

How We Use Your Information

We process personal information for the following purposes:

Providing retirement planning advice and related services
Conducting suitability assessments as required by FCA regulations
Communicating with you about your enquiries and our services
Processing payments and maintaining financial records
Complying with legal and regulatory obligations
Improving our website and services
Detecting and preventing fraud

Legal Basis for Processing

We process your personal information on the following legal bases:

Contract: Processing necessary to provide our services to you
Legal obligation: Processing required to comply with FCA regulations and other legal requirements
Legitimate interests: Processing for our business purposes where balanced against your rights
Consent: Where you have given specific permission, such as for marketing communications

Information Sharing

We may share your personal information with:

Pension providers and financial institutions as necessary to implement our advice
Regulatory bodies including the FCA and the Financial Ombudsman Service
Professional advisers including accountants and legal counsel
IT service providers who help us operate our business systems
Law enforcement agencies when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encrypted storage and transmission of sensitive data
Access controls limiting data access to authorised personnel
Regular security assessments and staff training
Secure disposal of physical and electronic records

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and protect our legitimate interests.

For financial advice records, we are required to retain documentation for a minimum of five years after our relationship ends, and in some cases longer. Website analytics data is retained for a maximum of 26 months.

Your Rights

Under data protection legislation, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Object to processing based on legitimate interests
Request restriction of processing
Receive your data in a portable format
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the date at the top of this policy and, where appropriate, providing additional notice.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

solidarbor-tech Ltd
14 Whitmore Gardens
London, NW10 5HB
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.